Support

Contact support

For technical support, bug reports, or questions about NestFiles, contact:

Please include

• Your NestFiles version
• Your Windows version
• A clear description of the issue
• Steps to reproduce the issue
• The exact error message, if one appeared

Do not send private files, passwords, confidential filenames, license information, or screenshots containing sensitive personal data.

Common troubleshooting

The application does not start

Restart Windows and launch NestFiles again. Confirm that Windows is updated and that NestFiles was installed from the Microsoft Store.

A folder cannot be scanned

Confirm that the folder exists and that your Windows account has permission to access it. NestFiles intentionally blocks protected Windows and system locations.

An operation cannot be completed

Check whether the destination already contains a file with the same name. NestFiles does not overwrite existing files.

Restore is unavailable

Restore availability depends on the operation type and the presence of the corresponding local recovery records. Do not manually remove quarantine or recovery data while an operation may still need to be restored.